E-Bill FAQ

What can I do with E-Bill?

• View all of your Norris accounts
• Print off a paper copy of your bill
• Pay your bills from the convenience of your own home
• Submit your meter reading

Is E-Bill secure?
Yes, we’ve taken numerous steps to make sure your information is kept secure and private.

Paying Your Bill
There are numerous ways in which you can pay your bill each month. You do not have to pay your bill at the time you receive the e-mail notification, just as long as your payment reaches us by the due date. Many customers do, however, find it helpful to pay it right away so they don’t forget or delete the e-bill message.

Payments can be made online through the e-billing system by e-check, credit card, or debit card. You may also mail in your payment, drop it off at your local Norris office or phone us with your payment information.

What if I have more than one Norris account?
To add multiple accounts, go to “My Profile” > Manage My Registered Accounts. Click on the “Add Account” button, enter the account number and last name or business name.

Budget Billing/Bank Draft/Recurring Credit Card Customers
If you currently utilize the budget billing, bank draft or recurring credit card options you may still do so with e-billing. Bank drafts and recurring credit card payments are processed on the due date of the bill. For customers on budget billing, once you log in to e-bill it will state “Budget Billed” and the budget amount due. By viewing the bill, you will be able to see the actual detailed information.

Will I still receive a Paper Bill in the mail?
It is your choice. You can go paperless with an electronic bill and get email notification when it is ready or you can do both and still get the paper bill mailed to your residence.