If you have a downed power line or another hazardous situation, please call
800-858-4707 immediately.
If your electricity goes off, follow these steps to quickly check your service and report an outage.
Check Your Home First
- Check your circuit breakers or fuses in your service panel
- Look for a tripped breaker or blown fuse
- Reset the breaker if needed
Still No Power? Report it.
Automated Phone System
855-939-3825
Call
800-858-4707
Text OUT (SmartHub users)
800-939-3825
SmartHub App
Electrical Safety
DO's
✅ Keep an emergency kit handy, and make sure it includes plenty of bottled water and non-perishable food for up to two weeks, blankets, additional clothing, a flashlight, extra batteries, and a battery-powered radio.
✅ Know and plan for your family’s medical needs. Take inventory of your electrical needs and consider both backup and non-power alternatives. Discuss a plan with your primary care or medical device provider for your medical needs.
✅ Identify family or friends with who you can stay with in case of an extended power outage. Plan how and when to evacuate safely to maintain needs such as power-dependent medical devices. Keep your vehicle's gas tank at least half full or your electric vehicle half charged.
✅ Check your smoke and carbon monoxide alarms.
✅ Stay connected to local weather reports and your local public power utility on power restoration updates.
✅ Thoroughly read and follow all manufacturer instructions if using a portable generator.
DON'Ts
❌ Never touch a downed power line or any object touching a downed power line.
❌ Never heat your home's interior using a camp stove, charcoal grills, gas stoves, or ovens. This can create a carbon monoxide hazard.
❌ Don’t plug emergency generators into electric outlets or hook them directly to your home’s electrical system – as they can feed electricity back into the power lines, putting you and line workers in danger.
❌ Never run a portable generator inside confined spaces.
❌ Don’t continuously open and close external home doors. Cool or warm air can escape quickly.
❌ Don’t wait until it’s too late to seek help.
DO's
✅ If you see a downed power line, leave the area and immediately call 911 to report it to the local power company.
✅ If you are in a vehicle that comes in contact with a power pole or power line, stay inside until emergency workers arrive.
✅ If you must get out of your vehicle due to fire or another emergency, jump clear without touching the car and the ground at the same time. Land with your feet together, then shuffle away with your feet close together.
✅ Keep pets, children and others away from the area.
DON'Ts
❌ Never touch a downed power line or any object touching a downed power line.
❌ Do not trim trees around power lines.
❌ Never try to remove tree limbs from downed power lines.
